Get In Touch
Have questions about calculating your points, need help troubleshooting a public profile URL, or want to share feedback? Our community-driven team is here to support you.
Direct Support Email
For primary assistance, bug submissions, or collaborative opportunities, write to our official email address. Make sure to attach screenshots of your browser console or include your exact Skills Boost public URL to expedite diagnostics.
Response Hours
Email Response Timeline:
Typically within 24 to 48 operational business hours.
Quick Chat Support:
Directly ask questions inside the comments section on our YouTube videos.
Our Companion Learning Platforms
GCP DECODE (YouTube)
Our premier learning pipeline offering visual solution guides, challenge lab debugging tactics, and deep-dives on newly released Google Cloud Arcade base camps. Join thousands of cloud learners interacting and asking questions daily.
CloudoArc (YouTube)
Specializing in GenAI quick guides, Google Cloud certification support, and dynamic workflow charts. CloudoArc helps campus delegates and general developers decode the Arcade guidelines seamlessly.
Support Frequently Asked Questions
How accurate are the points calculated?
Our scoring logic strictly mirrors the official 2026 Google Cloud Arcade scoring catalogs. It maps active monthly games, skill badges, and milestone parameters precisely. Always ensure your public profile contains the correct matching badge titles to fetch exact results.
Can the support team manually credit missing points?
No. ArcadePoints Calc is an independent community project. We do not have access to Google Cloud Skills Boost database servers, qwiklabs infrastructure, or swag distribution consoles. All point adjustments and tier redemptions must occur officially through the Google Cloud program coordinates.
What should I include when reporting a system bug?
Please email us your Google Cloud Skills Boost public profile URL, list which badge is displaying incorrectly or missing, and note your operating system or browser (Chrome, Safari, Firefox). This details helps us isolate code anomalies and roll out patches rapidly!
Is there a cost associated with the solution guides?
Absolutely not. All resources, solution video companion playlists, catalog links, and points calculations available on this platform are 100% free of charge. We are passionate about promoting cloud education and enabling students across the globe!